For many companies, the relationship with a customer ends at the sale — or shrinks to service emails and newsletters. The months after the purchase are when there is room for something more lasting: a moment that goes beyond the product and keeps your brand in mind.
With Echo, you offer customers a letter to their future self, written today and delivered by Swiss Post on a date they choose — a year after the purchase, or on the anniversary of the sale. Echo stores, prints, and mails it. The contents stay private. Your organization never sees them.
Use cases for customer advisors
- Loyalty after the sale: Offer Echo as a distinctive gesture after a high-value purchase. Your dashboard shows status and — depending on the package — the delivery date.
- Brand experience: Customers capture the moment of the purchase and meet it again years later. On Pro, you can enclose a cover letter of your own.
- What’s included: A letter quota, Echo vouchers, and more depending on the package. See packages
"A customer wrote a letter to her future self on her honeymoon. When it arrived a year later with our cover letter, she booked her next trip with us straight away — that moment is what gives us the edge."